Privacy Policy

1. Who We Are

This Privacy Policy applies to the vesabet online gaming platform, accessible at vesabet.app ("vesabet," "we," "us," or "our"). vesabet operates as an online casino and gaming platform serving players in the Philippines, offering live dealer games, slots, bingo, Andar Bahar, and related gaming services.

vesabet is committed to protecting the privacy and personal data of all registered players and website visitors. This policy describes our practices regarding the collection, use, storage, and disclosure of personal information in connection with your use of the vesabet platform.

If you have any questions about this Privacy Policy or how vesabet handles your personal data, please contact our Data Protection team at [email protected].

2. Personal Data We Collect

vesabet collects personal data from you in the following ways:

2.1 Data You Provide Directly

• Registration data: Full name, date of birth, email address, Philippine mobile number, and residential address (including city, e.g., Manila, Cebu, Davao, Quezon City, or Makati);
• Identity verification (KYC) data: Government-issued ID (PhilSys card, passport, driver's license), selfie or liveness check, and proof of address documents;
• Payment data: GCash mobile number, PayMaya account details, BPI/BDO/Metrobank account information, or Visa/Mastercard details (card numbers are tokenized and never stored in full);
• Communications: Messages sent to our support team via live chat or email, including the content of those communications and any attachments.

2.2 Data Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: Pages visited, games played, session duration, betting history, deposit and withdrawal history, and navigation patterns within the platform;
• Location data: General geographic location derived from your IP address, used to verify that you are accessing the platform from a permitted jurisdiction;
• Cookie data: Information collected via cookies and similar tracking technologies as described in Section 6 of this policy.

2.3 Data from Third Parties

• Identity verification data from KYC service providers;
• Fraud and risk assessment data from payment processors and anti-fraud services;
• Publicly available information used to verify your identity or assess risk.

3. How We Use Your Personal Data

vesabet uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your vesabet account, including processing your registration and verifying your identity;
• Service delivery: To provide access to games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and card payments, and deliver the core gaming experience;
• Regulatory compliance: To comply with PAGCOR regulations, anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable Philippine laws;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats;
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit or loss limits set by the player;
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance via our 24/7 live chat support;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time;
• Platform improvement: To analyze usage patterns, conduct A/B testing, and improve the performance, design, and features of the vesabet platform;
• Legal proceedings: To establish, exercise, or defend legal claims where necessary.

4. Legal Basis for Processing

vesabet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to provide the gaming services you have registered for, process payments, and manage your account;
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting requirements;
• Legitimate interests: Processing necessary for vesabet's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, such as the receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

vesabet does not sell your personal data to third parties. We may share your data with the following categories of recipients:

• Payment processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, Visa, and Mastercard — to process deposits and withdrawals;
• KYC and identity verification providers: Third-party services that assist with identity document verification and liveness checks;
• Fraud prevention and AML services: Providers that help vesabet detect and prevent fraudulent transactions and money laundering;
• Game providers: Software providers whose games are hosted on the vesabet platform may receive limited technical data necessary to deliver the game experience;
• Regulatory authorities: PAGCOR and other Philippine government agencies where disclosure is required by law or regulation;
• Law enforcement: Philippine law enforcement agencies where vesabet is legally required to disclose information in connection with a criminal investigation or court order;
• Professional advisors: Legal counsel, auditors, and accountants who are bound by professional confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers engaged by vesabet are required to process your data only for the specified purpose and in accordance with applicable data protection laws.

6. Cookies & Tracking Technologies

vesabet uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and game display options, to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how players use the platform — which pages are visited most, how long sessions last, and where players navigate from. This data helps us improve the platform.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the vesabet platform.

7. Data Retention

vesabet retains your personal data for as long as necessary to fulfill the purposes described in this policy, subject to the following retention periods:

• Account data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with PAGCOR regulatory requirements and AML obligations;
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by Philippine financial regulations;
• KYC documents: Retained for a minimum of 5 years following account closure or the completion of the relevant transaction;
• Support communications: Retained for 3 years from the date of the communication, unless a longer period is required for dispute resolution;
• Marketing data: Retained until you withdraw consent or for 2 years from your last interaction with vesabet marketing communications, whichever is earlier.

After the applicable retention period, your data will be securely deleted or anonymized.

8. Data Security

vesabet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the vesabet platform;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the platform infrastructure;
• Two-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and unauthorized access attempts.

While vesabet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, vesabet will notify affected players and the relevant authorities in accordance with applicable law.

9. Your Privacy Rights

As a vesabet player, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data vesabet holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to vesabet's legal retention obligations;
• Right to restriction: You may request that vesabet restrict the processing of your data in certain circumstances;
• Right to data portability: You may request a copy of your data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all valid requests within 30 days. Note that some requests may be subject to identity verification before we can process them.

10. Children's Privacy

The vesabet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. vesabet does not knowingly collect personal data from individuals under the age of 21.

If vesabet becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the vesabet platform, please contact our support team immediately.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

11. International Data Transfers

vesabet primarily processes and stores personal data within the Philippines. In some cases, data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.

Where such transfers occur, vesabet ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with the receiving party that provide equivalent protections to those required under Philippine law.

12. Updates to This Privacy Policy

vesabet may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Where changes are material, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last updated" date at the top of this page indicates when the policy was most recently revised. Your continued use of the vesabet platform following any update constitutes your acceptance of the revised policy.

We recommend reviewing this page periodically to stay informed of how vesabet protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or vesabet's data practices, please contact us:

• Live Chat: Available 24/7 via the vesabet platform
• Email: [email protected]

For data subject rights requests (access, rectification, erasure, etc.), please include your registered email address and a description of your request. We may require identity verification before processing your request.